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© 2019 by CxORE, LLC all rights reserved. 

FAQ

Frequently Asked Questions

What is CxORE's purpose? 

To support and simplify our clients' businesses so they can focus on their purpose.

How do you pronounce CxORE?

CxORE is pronounced, core. 

Where is the CxORE Team located?

The CxORE Team is virtual, so we do our work from everywhere in different time zones. We have several options to reach your Business Coordinator, Project Manager or Leader so no matter the time zone you can always communicate with us. Unless it is an emergency, responses and work will happen during regular business hours, 8 – 5 PST Monday through Friday.

What holidays does the CxORE Team observe?

We will be offline and enjoying quality time with family and friends on:

New Year’s Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day.

How did CxORE determine what applications to recommend?

CxORE selected industry-leading software that’s right-sized for its audience. We chose cloud-based applications that are easy to use, from reputable companies with great support. We use or have used, tested and vetted all of our Partners and Solutions. CxORE has partnered with many of the applications we recommend and, in some cases, we pass through discounts. In other cases, we can make it very convenient to grab an account from a quick and safe link we can send you. 

Can I choose my Business Coordinator, Project Manager, or Leader?

We like to match your needs with the right person. This saves you time. Part of the reason you will use CxORE is to stop doing things like interviewing people to do things or coordinating. Plus, you get so much more than the one person that is your contact at CxORE. Our Business Coordinators are supported by experienced Project Managers and the Leaders at CxORE and vice-versa. We work together to solve the task, complete the project, or provide guidance. Let us handle it for you. We are confident our folks will surpass your expectations.

Will CxORE have control over my software accounts?

No. You have complete control and responsibility for your software accounts. 

Will my Business Coordinator be working on the weekends?

Our Business Coordinators work regular business hours, 8 – 5 PST, Monday through Friday. We do not expect them to perform any work on the weekends. You can request tasks after hours or on weekends and they will tackle it on the next business day.

Do you allow the Business Coordinator to work under a branded email?

If it makes you look good, absolutely. If you want your Business Coordinator to have an email with your domain so when they communicate with others, they look like they are part of your in-house team we can work that way. Simply, generate the email you want your Business Coordinator to use and let them know.

Can I roll over my task blocks and contact blocks if I do not use them?

The short answer is no but let us explain. We have structured our offerings to be generous, and intend to exceed your expectations no matter what offering you have selected. Often tasks performed by your Business Coordinator and communication given by your Leader are multi-step and relational in nature and we will go beyond the tally mark to provide excellent service. We don’t keep score when we go the extra mile, so we ask in return that you look at this as a relationship instead of a scorecard. If you are not satisfied with the service, you are getting you should absolutely tell us so we can make it right.

If I have to cancel my subscription can I take my software accounts with me?

You will be able to take all your accounts with you because you own them.  

Can I cancel my subscription at any time?

Yes, CxORE subscription is a month to month subscription with no cancellation fees. You can leave anytime but we hope you don’t! 

Can I use my CxORE subscription to gain access or discounts to anything?

In many cases when you ask us to get you something we recommend we can pass on a discount. We are working on other opportunities to pass on to you.

Can CxORE help me with marketing my business?

Yes. We have a great marketing solution for you!