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Frequently Asked Questions

How do you pronounce CxORE?

You pronounce CxORE, “core”, as in, CxORE is core to your organization’s success.

What is CxORE’s mission?

To provide organizations with flexible and scalable executive leadership and support services that are transformative and empower success. 

Why is there a little x in CxORE’s name?  

The "x" in our name symbolizes the crucial missing variable that drives organizational success. This could mean the necessity for executive leadership, such as a CFO, CEO, CAO, or CBO. Moreover, it embodies the absence of essential business or operational support required for thriving enterprises.

What is a CxO?

CxO is the designation and title we give to our executive leaders. The "x" replaces any middle letters in specific roles such as CFO, CBO, COO, and CEO, indicating the versatility across various executive positions. It also signifies the comprehensive scope and depth of expertise we provide by consolidating roles into a unified solution.

How long has CxORE been in business?

CxORE was founded in 2014 as a leadership company and introduced Support  Services in 2018.

What type of clients does CxORE support?

We provide support to a diverse range of small to mid-size organizations across various sectors and industries, including nonprofits, SMEs, startups, family-owned businesses, and entrepreneurs. 

Can CxORE support organizations in different time zones and even internationally?

CxORE supports both domestic and international clients. Our work is primarily conducted asynchronously; however, we ensure that we engage with our clients in real-time every week or as required to accommodate different time zones and international needs.

Can CxORE support government contracts?

Yes, CxORE has experience in this area and is a registered government contractor.

Why should I do business with CxORE?

Small to midsize organizations are constantly challenged to achieve the right talent mix across critical leadership and support services needs at the right cost.  Doing business with CxORE mitigates this challenge while injecting knowledge and access to leadership that strengthens your organization.

How will engaging CxORE transform my organization?

Through a team-based approach, CxORE's integrated Executive Leadership and Support Services deliver the services, knowledge, management, and infrastructure needed to take responsibility for critical business and operational needs.  This frees organizations to focus on their core competencies and mission.

How could engaging CxORE change my costs?

Outsourcing leadership and critical support services to CxORE adds a degree of predictability to your costs while maintaining flexibility in the work performed.  Previously variable costs for third-party service providers, independent contractors, and seasonal or part-time employees, and management of those resources convert into one monthly cost. 

Can CxORE reduce my costs?

Yes. CxORE reduces your organization's total cost for leadership and support services needs through a fractional approach, considering people, training, equipping, housing, managing, leading, lost opportunity, and vendor management.

How does CxORE charge for services?

CxORE works with our clients through a joint discovery process to develop an all-inclusive cost based on the services needed, expertise required, and time allocated per month.  We track time against each functional service and conduct quarterly reviews to ensure alignment.

What if I am unhappy with CxORE’s performance?

Tell us, and we will fix it. If you remain unhappy, you can leave at any time with 60 days’ notice.

OK, so CxORE can take responsibility for my critical infrastructure needs.  How does that affect how much control I have over the work?

You are in control of what you have us do. We are just doing it for you. We are completely transparent, and you are always welcome to check in by contacting our team or logging into our process management software. Everything is visible to you.

How did CxORE determine the Support Services it provides?

Through experience and listening to our clients' needs, we discovered that Administration, Accounting, Finance, Human Resources, and Technology are indeed interconnected and configurable into turn-key solutions.

What happens if I need more services or time?

Just let us know. We can adjust at any time.

How does CxORE protect against single points of failure?

All processes we perform are documented in process management software. Our team is cross-trained so that team members can back each other up. You do not need to worry about anyone going on vacation, calling in sick, or not showing up. We take care of it.

How does CxORE ensure quality and consistency?

All work is performed according to the processes we develop which is approved by you.

Can CxORE use the tools and systems I already have?

We have strong recommendations on best practices and SaaS applications, but we are open to learning what you have and working inside your systems.   

Can CxORE take on my company’s identity while performing services?

Yes. You can issue CxORE your organizational identity, and we can seamlessly perform work for you. 

Can CxORE work with and oversee my current vendors/providers?

Yes. We can work with your vendors/providers at your discretion.

Can CxORE communicate with clients in the tone that represents my company and culture?

Yes. We make every effort to blend in with your team and honor your organization’s culture.

Can I cancel my agreement with CxORE without penalty?

No. CxORE makes a significant upfront investment and accepts clients we believe will be with us for several years. If an agreement is terminated early, a client is required to pay a termination fee.

How does CxORE securely access my company’s information, systems, and accounts?

CxORE takes a holistic approach to security.  We use an industry-leading password management system.  All employees work on dedicated, secured networks and are not permitted to work on public Wi-Fi networks.  All computers have monitored anti-virus and malware software administered by a national third-party service provider, encrypted hard drives, we work over a VPN, and our employees receive weekly cyber security training.

How does CxORE protect my privacy?

CxORE will not provide personal information to any third party unless expressly authorized to do so.

Are CxORE’s executive leaders (CxOs) employees or contractors? What about Support Services members?

All of CxORE's executive leaders are employees. With few exceptions, our Support Services members are employees as well. However, we do have long-term vendor relationships seamlessly integrated into our solutions.

What requirements must CxORE employees meet before being hired?

CxORE employees are hired for specific skill sets reflected in their qualifications, education, and experience. All CxORE employees must pass criminal and social media background checks.

Where are CxORE employees located?

CxORE is a U.S. based, 100% virtual company with employees across the country and maintains and physical offices in Davis, California.

Can I choose my CxORE team members?

We select team members based on experience and expertise. We work as a multi-faceted team composed of business and operational leaders, managers, specialists, and coordinators. You will meet key members during the proposal process. On the off-chance of incompatibility issues, we'll make the necessary changes. 

When does my CxORE team perform their work?

We typically work Monday through Friday 8 AM – 5 PM PST but do make adjustments for time-zones and off hours needs.

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